This guide is focussed at citizens using the directory. If you belong to a service and are looking for assistance with completing your service profile, please visit
Provider's information page
If you know what you're looking for...
Simply enter a keyword or phrase into the search box on the home page. This will bring back any related service providers or information. To switch between the two views, click the
Using the "Filter your results" section on the left hand side of the page, you can filter the results to show services that support your local area
by entering a location (your postcode works best) and a distance in the "Refine your search" section.
If you are unsure about exactly what you are looking for...
You can browse the directory by category. Each will guide you through various topics that MyChoice contains. Categories can result in both information and service providers being returned but
you can narrow down the results using the "Filter your results" section on the left hand side of the search results page.
If you are still having difficulty finding the information or services you need you can email us at
How to create a shortlist
If you search for services (either directly or via the category search) you will see an “Add to shortlist
” button, on both the search results page,
and the service profile page. If you click this button it will place that particular service in your shortlist. (Note: you must have cookies enabled in your browser for this feature to work, if you are unsure about this please read our
The shortlist will remain in-place for 1 year, even if you end your session and close the browser, but it is susceptible to other processes running on your machine (such as deleting or disabling cookies/temporary internet files).
You can view your shortlist anytime by clicking the “my shortlist” link in the MyChoice header.
How to leave feedback about a particular service
When you view any service profile there is a “Leave feedback” button at the top (just above the map). If you click that you will be asked to leave
your name, e-mail address and your comment. The feedback will be submitted to MyChoice administrator who may wish to contact you to discuss the matter further or may pass on your feedback to appropriate person within the council to investigate the matter.
Any personal data that you provide will be processed in accordance with current data protection laws. It will be used by Leicester City Council and our partners to deliver and improve services and fulfil our legal duties. We will not disclose any personal
information to anyone else unless required or allowed to do so by law. Read more about how we use personal data in our Privacy Notice on our website:
How to contact a service
When services join MyChoice they are encouraged to provide contact details so that citizens can contact them directly. Most services either have contact details displayed on the right hand side
of their service profile, and/or an “Enquire about this service” button, which enables you to send an e-mail directly to the service from MyChoice.
If neither are displayed, it is most likely that the service provider has not yet joined MyChoice. If there is a link to the service’s own website, you could try to find some contact details there, or try putting the name of
the service into a search engine.